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Genuinely cares about people, is concerned about their work and non-work problems, is available and ready to help, is sympathetic to the plight of others not as fortunate, demonstrates real empathy with the joys and pains of others.


Is cool under pressure, does not become defensive or irritated when times are tough, is considered mature, can be counted on to hold things together during tough times, can handle stress, is not knocked off balance by the unexpected, doesn't show frustration when resisted or blocked, is a settling influence in a crisis.


Comes up with a lot of new and unique ideas, easily makes connections among previously unrelated notions, tends to be seen as original and value-added in brainstorming settings.

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers, gets first-hand customer information and uses it for improvements in products and services, acts with customers in mind, establishes and maintains effective relationships with customers and gains their trust and respect.

Drive for Results

Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very results oriented, steadfastly pushes self and others for results.

Integrity and Trust

Is widely trusted, is seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, doesn't misrepresent herself/himself for personal gain.


Practices attentive and active listening, has the patience to hear people out, can accurately restate the opinions of others even when she/he disagrees.

 hands in heart

Job Details

Requisition Number 17-0198
Post Date 2/2/2018
Title Social Services Manager
Type Full Time
City Jacksonville
State FL
Description Position Overview: This position is responsible for working with minimal supervision from Executive Director or Program Director to manage the social service staff and provide administrative control of day-to-day crisis and case management by performing the following duties:
Role and Responsibilities
• Assesses the psycho-social needs of girls and educates staff regarding appropriate services and possible referrals.
• Ensures case management services are provided; provides training to ensure support services and required documentation is maintained by supervised staff in ETO and other appropriate places as necessary.
• Facilitates new employee orientation training.
• Participates in parent conferences as needed.
• Facilitates care review meetings.
• Ensures all disclosures of abuse and neglect are reported timely and accurately.
• Follows the guidelines from Central Communications Center (CCC) and determines when to report incidents.
• Follows through and Implements strategies decided upon in management meetings.
• Ensures social services activities are communicated to ensure staff engagement.
• Ensures social services staff communicates with families of students and appropriate professionals about progress of students, i.e. Technical Schools, School Boards, and Guidance.
• Follows organized process to report data.
• Submits JJIS reports to the State Office.
• Reviews and approves completed needs assessments and summaries.
• Oversees the training and supervision of interns and volunteers in the social services department and ensures their performance meets the needs of the girls served.
• Uses ETO and other documentation to ensure needs assessments, care plans, monthly parent contacts, home visits and other contracted services are handled accurately and timely; prepares reports as necessary; ensures contractual obligations are met.
• Monitors social service training requirements and ensure certifications are current. (Applicable to Counselor II).
• Shares responsibility for maintaining center census.
• Provides supervisory guidance to staff through coaching and role modeling.
• Directs and supervises intake and transitional services for PACE. (Applicable to centers with Transition Services and/or Intake position).
• Monitors the outside service providers.
• Hires, trains, supervise and evaluate social service staff.
Supervisory Responsibility: Carries out supervisory responsibilities in accordance with agency policies and applicable laws.
Requirements Qualifications and Education Requirements
• Masters Degree from four-year College or University. Major in Social Work, Psychology, Mental Health, Counseling or a related field
• Current Florida driver’s license
Other Requirements
• Must adhere to Agency Values and Principles.
• Upholds the ethical standards of the Agency and 6B-1.001 Code of Ethics of the Education Profession in Florida.
• Follows policies and procedures of the Agency
• Must work evenings and weekends as required to fulfill workload requirements.
• Must be able to travel by automobile, plane, train, etc.; occasional overnight travel may be required
• Minimum three to five years experience in an Educational or Social Services environment
• Knowledge of laws relating to children and families
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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