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Genuinely cares about people, is concerned about their work and non-work problems, is available and ready to help, is sympathetic to the plight of others not as fortunate, demonstrates real empathy with the joys and pains of others.


Is cool under pressure, does not become defensive or irritated when times are tough, is considered mature, can be counted on to hold things together during tough times, can handle stress, is not knocked off balance by the unexpected, doesn't show frustration when resisted or blocked, is a settling influence in a crisis.


Comes up with a lot of new and unique ideas, easily makes connections among previously unrelated notions, tends to be seen as original and value-added in brainstorming settings.

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers, gets first-hand customer information and uses it for improvements in products and services, acts with customers in mind, establishes and maintains effective relationships with customers and gains their trust and respect.

Drive for Results

Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very results oriented, steadfastly pushes self and others for results.

Integrity and Trust

Is widely trusted, is seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, doesn't misrepresent herself/himself for personal gain.


Practices attentive and active listening, has the patience to hear people out, can accurately restate the opinions of others even when she/he disagrees.

 hands in heart

Job Details

Requisition Number 17-0235
Post Date 11/2/2017
Title Receptionist
Type Part Time less than 30
City Lakeland
State FL
Operates PBX or multi-line telephone system to answer incoming calls and directs callers to appropriate personnel. Additionally, provides general office support with a variety of clerical activities and related tasks.

Essential Duties and Responsibilities include the following.
• Retrieves messages from voice mail and forwards to appropriate staff.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate staff.
• Answers questions about the organization and provides callers with address, directions and other information; greets all incoming visitor with a friendly, professional, hospitable manner.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate staff. Receives, sorts, and routes mail, and maintains and routes publications.
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Maintains and safeguards inventory of building supplies and equipment.
• Gathers information that supports the data collection system of the center.
• Provides excellent communication to all incoming calls.
• Manages existing resources wisely, including cleaning supplies, equipment purchases, and contractual arrangements; adheres to established budget guidelines.
• Incorporates external support i.e., volunteers, monetary and supply donations, to maximize community potential in assisting with the goals of the Center.
• Purchases supplies needed to provide for every day usage and special events.
• Assists in the supervision of girls that are waiting to attend class.
• Provides clerical support to all staff within the center.
• Tallies points for the students’ point system and record appropriately.
• Performs miscellaneous duties as assigned

Requirements Education and/or Experience and Technical Skills:
High School Diploma or equivalent required. Completion of vocational coursework is a plus.
• Minimum six months to one year experience in an office experience preferred.
• Current Florida driver’s license.
• Ability to work efficiently using personal computer, MS Word, Excel, database software, and all office equipment required.

Other Requirements:
• Must adhere to Agency Values and Principles.
• Upholds the ethical standards of the Agency.
• Follows policies and procedures of the Agency.
• Must work evenings and weekends as required to fulfill workload requirements.
• Must be able to travel by automobile, plane, train, etc.; occasional overnight travel may be required
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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