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Genuinely cares about people, is concerned about their work and non-work problems, is available and ready to help, is sympathetic to the plight of others not as fortunate, demonstrates real empathy with the joys and pains of others.


Is cool under pressure, does not become defensive or irritated when times are tough, is considered mature, can be counted on to hold things together during tough times, can handle stress, is not knocked off balance by the unexpected, doesn't show frustration when resisted or blocked, is a settling influence in a crisis.


Comes up with a lot of new and unique ideas, easily makes connections among previously unrelated notions, tends to be seen as original and value-added in brainstorming settings.

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers, gets first-hand customer information and uses it for improvements in products and services, acts with customers in mind, establishes and maintains effective relationships with customers and gains their trust and respect.

Drive for Results

Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very results oriented, steadfastly pushes self and others for results.

Integrity and Trust

Is widely trusted, is seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, doesn't misrepresent herself/himself for personal gain.


Practices attentive and active listening, has the patience to hear people out, can accurately restate the opinions of others even when she/he disagrees.

 hands in heart

Job Details

Requisition Number 17-0226
Post Date 10/18/2017
Title Program Director
Type Full Time
City Pensacola
State FL

Guides and manages the day -to- day operations of the academic/social service team by performing the following duties.


Essential Duties and Responsibilities include the following:

·         Creates partnership with community resources to identify quality services and assistance that will enhance the program.

·         Develops the program schedule ensuring the school district requirements are met; may act as liaison between PACE and local school district.

·         Ensures the program adheres to JJEEP standards.

·         Conducts regular self-audits to ensure the center is QA ready.

·         Reviews and implements changes to standards as they occur and trains staff on changes to standards.

·         Demonstrates and educates gender responsive programming.

·         Oversees and ensures staff is trained to apply the strength-based approach to programming.

·         Provides counseling, support and direction for direct reports.

·         Counsels and provides case management and crisis intervention to the girls (and families) on an as needed basis.

·         Monitors the implementation of social services and academic components in the program.

·         Develops and communicates annual training plan for center.

·         Shares responsibility for maintaining center census.

·         Prepares for and facilitates care review meetings as needed.

·         Participates in parent/family educational workshop.

·         Ensures that all disclosures of abuse and neglect are reported.

·         Follows the guidelines from Central Communications Center (CCC) and determines when to report incidents.

·         Develops staff in the Reflective Practice model.

·         Oversees the training and supervision of volunteers and ensures their performance meets the needs of the girls served. (Where applicable and is center specific).

·         Promotes PACE within the community, conferences and public speaking events.

·         Collaborates with Academic Manager to implement the School Improvement Plan and provide feedback to staff as needed.

·         Collaborates with the Executive Director to ensure compliance with guidelines with state and/or federal funding.

·         Uses ETO and other documentation to ensure the Academic and Social Service middle managers are following proper protocol regarding staff performance.

·         Uses data to assess the effectiveness of the program and makes adjustments as needed.

·         Oversees the administration of National School Lunch Program.

·         Ensure safety initiative and agency safety program is adhered.

·         Hire, trains, supervises, and evaluates staff.                                                           


Supervisory Responsibility: Carries out supervisory responsibilities in accordance with agency policies and applicable laws.


Education and/or Experience and Technical Skills:

Master Degree in Social Work, Psychology, Education or a related field required.

·         Minimum of three to five year’s administrative experience in an at-risk youth serving agency preferred.

·         Minimum three to five years experience in an Educational or Social Services environment preferred.

·         Current Florida driver’s license required.

·         Knowledge of educational requirements preferred.

·         Knowledge of laws relating to children and families preferred.


Other Requirements:

·         Must adhere to Agency Values and Principles.

·         Upholds the ethical standards of the Agency.

·         Follows policies and procedures of the Agency.

·         Must work evenings and weekends as required to fulfill workload requirements.

·         Must be able to travel by automobile, plane, train, etc.; occasional overnight travel may be required.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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