Job Details

Requisition Number 19-0652
Post Date 10/21/2019
Title Emergency Case Manager/Individual Deployment Support Specialist
Work Hours Standard Office Hours
City Panama City
State FL


Emergency Case Manager/IDS Specialist serves as the designated POC for an individual Sailor or family to support them in obtaining necessary services before, during and after Individual Augmentee (IA) assignments, or supports them in obtaining necessary services for current status and future permanent transitions in times of emergent needs. Serves as a liaison with other military community agencies


Essential Duties and Responsibilities

  • Provide standardized IA family case management IAW CNIC Individual Deployment Support Desk Guide
  • Serve as the designated POC/Case Manager for an individual Sailor or family to support them in obtaining necessary services before, during and after IA assignment while being responsive to the overall needs and tempo of the FFSP
  • Serve as a liaison with other military community agencies
  • Using existing resources to support family by providing necessary required forms, obtaining explanation and directions from subject matter experts, and advising them through the bureaucratic requirements associated with IA assignments
  • Provide feedback and information to CNIC leadership regarding family needs, lapses in the system, and response times
  • Utilize information technology including the internet to keep abreast of changes
  • Coordinate and integrate family services and referrals utilizing on- and off-installation resources, state, intra-state, and federal services as necessary
  • Participate in emergency response exercises carried out by the Region or Installation
  • Facilitate FFSP participation and activities in support of public awareness campaigns such as Ready Navy
  • Implement emergency response plans in the event of an actual situation requiring humanitarian response
  • Execute Emergency Family Assistance Center assigned responsibilities as exercised and directed
  • Prepare and conduct management briefings in order to communicate recommendations on training and exercises
  • Operate as part of a larger system with continual communication with CNIC, Naval Intelligence (N1), and local military installations, keeping in touch with changes and additions to resources and policies
  • Ensure that all information and referral, individual consultation and group education services related to IDS or Emergency Preparedness and Response are entered and counted in Fleet and Family Support Management Information System (FFSMIS) and services are scheduled in Centralized Scheduling and Metrics
  • Other duties as assigned


    Supervisory Responsibilities   

  • This job has no supervisory responsibilities.


    Required Education and/or Experience




  • Associate’s degree in a social science or related field OR Two years’ equivalent experience
  • Demonstrated experience providing advocacy or case management
  • Experience working with family programs, military, or civilian social service agencies
  • Shall maintain a valid, unrestricted motor vehicle license and be physically able to perform all contractual duties


Required Qualifications

  • Knowledge of the military and the challenges of the military life style as well as those resulting from IA orders
  • Knowledge of state, federal, and local resources
  • Understanding, sensitivity, and empathy for Sailors and family members from diverse racial, ethnic, and socioeconomic backgrounds
  • Ability to advocate for clients and assist them in navigating military and community resources
  • Ability to intervene in crisis situations, using sound judgment, ethics, and common sense
  • Proficiency in oral and written communication skills
  • Knowledge of Microsoft Office Suite software and skilled in the use of office software


    Other Skills and Abilities 


This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.



To perform the job successfully, an individual should demonstrate the following competencies:


  • Ability to work both independently and as part of a team.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.


    Physical Demands:  Works in office areas.  Sits, stands, bends, lifts, and moves intermittently during working hours.   Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.


Work Environment:  The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually quiet.


Zeiders Enterprises, Inc. is an Equal Opportunity Employer

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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