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Receptionist - Spa
The Princeville Resort
A Spa Receptionist is responsible for maximizing the revenue of the spa through effective scheduling, yield management and sales. As an Ambassador for the spa this role ensures outstanding luxury guest relations delivering brand standards at Spa Reception.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Individual needs to have a professional appearance and warm, accommodating confident, enthusiastic, motivating personality. Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Organize scheduling of appointments to maximize use of time and profitability while ensuring that the client’s needs are of first importance.
•Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences. Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.
•Respond to all guest inquiries promptly and efficiently.
•Provide information on spa facilities during tours including benefits, utilization instructions and health and safety.
•Maintain the cleanliness, presentation and organization of the reception and retail area at all times.
•Maximize revenue of treatments through effective scheduling, yield management and cross sales.
•Contribute to the team’s overall targets and strive to achieve personal targets and goals as set out by the Spa Management team.
•Up sell current spa promotions/packages and retail while ensuring uptake is recorded accurately.
•Actively recommend Halele’a spa products and provide further consultation to guests to ensure that sales are closed on product recommendations made by the therapists.
•Encourage clients to return by recommending an ongoing treatment program, inviting guests to re-book.
•Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
•Sell retail products to guests and maintain the most up-to-date product knowledge.
•Retail inventory control.
•Assist in overall spa operations, such as: laundry, engineering, booking, tours, special requests, etc.
•Perform any task deemed necessary by management.
• Prior customer service experience
• Excellent communication and organizational skills
• Computer skills
• High School Diploma
• Prior work experience in a spa environment
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