Job Details

Requisition Number 19-0243
Title Manager - Front Office
Employment Type Full Time
Company The Princeville Resort
City Princeville
State HI
Description A Front Office Manager will assist in providing leadership, direction and motivation to the team members in the front of house. The Front Office Manager will ensure the successful execution of daily departmental operations and the ultimate guest arrival and departure experience. The Front Office Manager strives to continually improve guest and team member engagement and maximize the financial performance of the department.
Requirements Responsibilities include but are not limited to:

Manage day to day operations of the Front Office Department ensuring quality standards and meeting guest expectations daily
Communicates effectively and genuinely with guests, team members, supervisors and other departments
Maintains a friendly and caring demeanor at all times in a fast pace environment
Develop strategies and procedures to improve follow up with guests
Implement guest and Front Office recognition programs
Supervise Front Office Agents, Concierge, and PBX staff
Deal promptly and effectively with guest complaints and requests
Write performance reviews and corrections
Coach and train Front Office Agents
Plan, execute, and attend monthly department meetings
Oversee labor for the department and ensure completion of payroll reports
Work closely with other departments such as the Food & Beverage and Housekeeping team to ensure a satisfactory experience for all guests
Listen to, and promptly acting to resolve guest issues and requests
Skills/Knowledge Required:

Must be team player
Strong customer service skills
Strong oral and written communication skills
Ability to multi-task, prioritize and work in a fast-paced environment.
Strong computer skills
Able to work flexible, sometimes long hours
Able to lift up to 20 lbs. of force occasionally and 10 lbs. of force frequently.

Required Experience & Qualifications:

Previous experience in Front Office, including a supervisory position is desired.
Minimum three years’ experience within hotel Front Office environment or equivalent
We are an equal employment opportunity employer. We also participate in the Electronic Employment Eligibility Verification Program.

Experience & Qualifications:
• Min. 2 years of experience in a comparable position and/or an equivalent
combination of education and experience in this or similar field desired
• Prior luxury experience preferred but not required
• Working knowledge of Front Desk operations
• Demonstrate strong leadership, strategic planning skills, and proven
achievements in optimizing guest and team member engagement and financial
performance
• Ability to successfully lead in a fast-paced environment and prioritize demands
• Strong interpersonal, team member relations and leadership abilities
• Ability to identify and solve complex problems .
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook)
• Flexibility to meet the demands of a 24-hour operation
• Open availability; able to work flexible, sometimes long hours
• Able to lift up to 20 lbs. of force occasionally and 10 lbs. of force frequently.

PREFERRED:
• Experience working within a hotel union environment



We are an equal employment opportunity employer. We also participate in the Electronic Employment Eligibility Verification Program.

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