Job Details

Requisition Number 19-0506
Title Assistant Manager - Front Office
Employment Type Full Time
Company 1 Hotel West Hollywood
City West Hollywood
State CA
Description ABOUT 1 HOTELS WEST HOLLYWOOD
Nestled at the base of the Hollywood Hills, with sweeping views from Downtown to Santa Monica, 1 Hotel West Hollywood draws inspiration from the land, sea, and abundant sunshine of Southern California. In the heart of West Hollywood, a new stay is coming to LA. About 1 Hotels As a luxury lifestyle hotel brand inspired by nature, 1 Hotels cultivates the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service.
ABOUT 1 HOTELS
As a luxury lifestyle hotel brand inspired by nature, 1 Hotels cultivates the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service. 1 Hotels launched in 2015 with the opening of exclusive properties in Miami’s South Beach and Manhattan’s Central Park. 1 Hotel Brooklyn Bridge, which opened in February 2017, is the first ground-up build, flagship property for 1 Hotels in Dumbo’s Brooklyn Bridge Park. All 1 Hotels properties are inspired by a simple idea: those that travel the world also care about it. 1 Hotels upholds this vision by channeling nature through design and culinary partnerships, while connecting with the local community and taking sustainable steps to make a big difference. Additional information can be found at www.1hotels.com.
Some benefits of working with us - Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities that drive your passion for nature such as:
• Sustainable, beautiful and inspiring work environment
• Work life balance: Paid Time Off, Holidays
• Annual 8 hours paid to volunteer & hotel organized volunteer opportunities
• Wellness is important - competitive healthcare benefits & delicious, healthy meals - which are free
• Financial security - 401(k)/retirement savings plan
• Career advancement, in-house training, education assistance.


Manage day to day operations of the Front Office Department ensuring quality standards and meeting guest expectations daily
Communicates effectively and genuinely with guests, team members, supervisors and other departments
Maintains a friendly and caring demeanor at all times in a fast pace environment
Develop strategies and procedures to improve follow up with guests
Implement guest and Front Office recognition programs
Supervise Front Office Agents, Concierge, and PBX staff
Deal promptly and effectively with guest complaints and requests
Write performance reviews and corrections
Coach and train Front Office Agents
Plan, execute, and attend monthly department meetings
Oversee labor for the department and ensure completion of payroll reports
Work closely with other departments such as the Food & Beverage and Housekeeping team to ensure a satisfactory experience for all guests
Listen to, and promptly acting to resolve guest issues and requests
Skills/Knowledge Required:

Must be team player
Strong customer service skills
Strong oral and written communication skills
Ability to multi-task, prioritize and work in a fast-paced environment.
Strong computer skills
Able to work flexible, sometimes long hours
Able to lift up to 20 lbs. of force occasionally and 10 lbs. of force frequently.
Required Experience & Qualifications:

Previous experience in Front Office, including a supervisory position is desired.
Minimum three years’ experience within hotel Front Office environment or equivalent
We are an equal employment opportunity employer. We also participate in the Electronic Employment Eligibility Verification Program.
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