Job Details


Requisition Number 19-0078
Title Clinical Auditor MA/LPN/RN
Employee Type Full Time
City Iowa
State IA
Description

 

Planned Parenthood North Central States

Clinical Auditor MA/LPN/RN – Iowa

 

At Planned Parenthood North Central States (PPNCS), we believe all people deserve the right, the freedom and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That’s why we protect, promote and provide comprehensive and progressive sexual and reproductive health care for generations of young people and families with empathy, care and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Under direct supervision of the Regional Senior Director of Compliance and Quality Assurance, the general administrative supervision of Health Services Leadership and in collaboration with Clinical Leadership, The Clinical Auditor and MA/LPN/RN works to ensure accurate and effective clinical documentation and practices at PPNCS by conducting and reporting on assigned medical record audits and health center site reviews from the PPNCS Medical Risk Quality Management Workplan. The Clinical Auditor is also responsible to assist with training or re-training staff as needed to ensure organization wide compliance in accordance with state and federal laws, grants, contracts, policies/SOPs, and PPFA requirements. The full-time position includes 50% of time in the health services department. The Clinical Auditor is an advocate in implementing our mission of “Affirming the human right to reproductive health and freedom.” 

Responsibilities

Essential functions and responsibilities include, but are not limited to:
Compliance Functions:

  • Conduct medical record audits of work performed by clinical staff and present findings and recommendation for areas of improvement to management
  • Conduct Quality Assurance site visits at Health Centers including facility, record review and direct observation of patient care
  • Provide clear, accurate and concise direction to clinical staff on compliance related questions from operational teams
  • Write and issue audit reports in accordance with PPNCS formats and timelines, ensuring clear communication of audit findings to the relevant team members and/or functional area management
  • Participate in creation, revision and maintenance of PPNCS compliance departmental standard operating procedures, forms and templates

Responsibilities for RN include, but are not limited to:

  • Interview and screen patients, conduct patient history review, prepare patients for examinations/procedures. Assess, address or triage patient complaints. Monitor patient vital signs.
  • Perform routine laboratory tests including venipuncture. Communicate lab test results.  Assure appropriate follow-up of lab reports.
  • Provide patient education including explanations of all FDA approved birth control methods. And provide specific instruction on the client’s selected birth control method.
  • Inform patients in a non-directive manner about all options available to them in the event of an unintended pregnancy and provide supporting materials and/or education for service based on the patients’ needs.
  • Provide factual, unbiased information to clients seeking abortion.
  • Describe the difference between medication and surgical abortion.
  • Refer patients per protocol, perform follow-up functions (medical, Pap smear, colpo, etc.) and assure complete documentation of care plan.  Triage incoming patient medical records to assure appropriate clinician review.
  • As eligible, appropriately utilizes Condition Specific Protocol for RN’s (Minnesota only) and Condition Specific Protocol for RN Contraceptive Visits (Minnesota Only).
  • Administer injections, contraceptive supplies, treatments and emergency medications.
  • Assure inventory control of clinic and contraceptive supplies including ordering, stocking and tracking. 
  • Communicate PPNCS protocols, policy and procedures to clinicians and staff as appropriate.  Assure clinic manuals are up-to-date (e.g., clinic, lab, safety, MS&G).

Responsibilities for MA/LPN include, but are not limited to:

  • Interview and screen patients, conduct patient history review, prepare patients for examinations/procedures.  Monitor patient vital signs.
  • Perform routine laboratory tests including venipuncture.  Communicate lab test results to clinician.  
  • Process receipt of incoming lab results.
  • Set up exam rooms and prepare patients for clinician or physician visits.
  • Provide factual patient education.  Provide additional education after clinician or RN assessment, including explanations of all FDA approved birth control methods.  Provide unbiased specific instruction on the client’s selected birth control method.
  • Assist clinician as needed.
  • With on-site RN/Clinician/Physician supervision administer injections, contraceptive supplies, emergency medications, and treatment medications as ordered by clinician or physician.  
  • Assure inventory control of clinic and contraceptive supplies including ordering, stocking, inventory reconciliation and tracking. 
  • Communicate PPNCS protocols, policy and procedures to clinicians and staff as appropriate.  Assure clinic manuals are up-to-date (e.g., clinic, lab, safety, SMP).
  • Provide factual, unbiased information to clients seeking abortion. Describe the difference between medication and surgical abortion.
  • Inform patients in a non-directive manner about all options available to them in the event of an unintended pregnancy and make a referral for service based on the patients’ needs.
  • Follow all laws regarding mandatory reporting.

STANDARD REQUIREMENTS

  • Understand and work as a team to meet PPNCS productivity goals. Productivity results will be presented, monthly, to the clinic staff by the Clinic Manager/Supervisor   Annual performance monitoring for clinic staff will include an assessment of whether or not established productivity goals have been met. 
  • Supports, cooperates with, and implements specific procedures and programs for: safety and security, confidentiality, quality assurance, compliance with current laws and regulations including HIPAA and mandated reporting, and training. 
  • Supports and participates in:
    • Common teamwork; Cooperates and works together with all co-workers
    • Uses tactful, appropriate communications in sensitive and emotional situations demonstrating compassion, empathy and dignity for all
    • Follows up as appropriate with manager/supervisor, co-workers and patients regarding reported complaints, problems and concerns
    • Promotes positive public image and relations of PPNCS
    • Completes requirements for acceptable attendance and timeliness to work, uniform and dress codes including personal hygiene, and other work duties as assigned.
  • Supports Clinical Operations and patient access by being able and willing to pick up shifts at other clinical locations as needed.

Planned Parenthood North Central States supports people of all ages in making responsible choices and planning their futures.  We are an organization committed to creating and fostering an environment that leads to engaged employees, and we believe engaged employees results in satisfied customers and exceptional experiences. When you work for Planned Parenthood you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.

Planned Parenthood is committed to hiring and fostering a diverse, equitable, and inclusive workforce that effectively employs the skills and talents of all employees in our organization. All applicants will receive consideration regardless of their race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status or status with regard to public assistance.  We encourage diverse candidates to apply for this position. AA/EEO

Work Hours

Work Hours:
Full-time, 40 hours/week. Schedule: Monday-Friday – 25% travel
This position is eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, long-term disability, life insurance, PTO, extended illness leave, volunteer time off, paid holidays, and 403(b) retirement plan.

Requirements

Required Qualifications

  • High School diploma or equivalent
  • Current RN/LPN license 
    OR 
  • Completion of a Medical Assisting diploma program or Associate degree in Medical Assisting 
  • 3-5 years’ experience working in a health care setting
  • Current CPR certification 

Desired Qualifications

  • Reproductive health experience 
  • Experience working with high risk or minority populations (youth, women, minorities, etc.)
  • Bilingual language skills (Spanish, Hmong, etc.).

Knowledge, Skills and Abilities

  • Effective communication skills
  • Attention to detail and accuracy
  • Strong customer service skills
  • Computer skills
  • Willingness and ability to travel
  • Ability to maintain confidentiality 
  • Ability to work with patients from diverse backgrounds and create a positive environment that demonstrates PPNCS’ commitment to diversity 
  • Willingness to work with volunteers
  • Confident in navigating patient privacy laws  

Any job offer will be contingent upon the results of an updated background investigation.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
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