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Requisition Number 18-0097P
Title Home Loan Specialist II
Department Pasadena, CA Fulfillment
City Pasadena
State CA
Job Description

The Home Loan Specialist I is an entry level role supporting various Channels within the Mortgage Fulfillment Division (MFD).  The individual acts as a key contributor to facilitate efficient and effective processes that support business and customer service objectives.  Responsibilities may be limited within a specific function/channel or across functions/channels.

Job Responsibilities:

  • Performing routine data entry and validation tasks
  • Initiating third party orders (title, appraisal, hazard, flood cert, credit, etc.)
  • Reviewing and validating loan documents
  • Handling routine calls, emails and/or chat responses
  • Assigning and distributing work loads
  • Monitoring work queues and intervening as needed
  • Interacting with multiple departments to expedite processing and/or issue resolution
  • Performing other related duties as required and assigned
  • Demonstrating behaviors which are aligned with the organization’s desired culture and values
Preferred Qualifications

Skills & Abilities:

  • Must be a team player with strong attention to detail and able to work independently
  • Proven track record at delivering timely and accurate information in a fast-paced environment
  • Excellent critical thinking, problem solving, mathematical skills and sound judgment
  • Effective time management skills to deliver work on time
  • Capable communicator, written and oral
  • Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
  • Financial Services and, if possible,  mortgage industry experience preferred
  • General understanding of applicable Federal, State and Local regulations
  • 2 Year college degree (Associate) or equivalent work experience
  • Minimum Years of Experience Less than 1 year
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