Job Details

Requisition Number 18-0011
Post Date 6/18/2018
Title Customer Service Representative
City Buffalo
State NY
Description In this position, you will be responsible for coordinating sales order entry, customer correspondence, and customer contact to ensure efficient handling of all customers in conjunction with the external sales force. Specific responsibilities include receiving customer purchase orders, entering orders and traceability in to a database, respond to requests for literature and samples. In addition, this position is responsible for processing customer complaints, returns, and credits, and participating in resolution of customer issues with manufacturing and engineering.

To qualify, you must have a bachelors degree in business or related field. 1 – 3 years of experience in customer service or inside sales required. Knowledge of freight terms desirable. The successful candidate will have exceptional interpersonal skills, the ability to work well under pressure, and possess strong attention to detail.
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