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Job Details

Requisition Number 15-0015
Post Date 1/16/2015
Title Customer Service Administrator - SEWP
City Greenbelt
State MD
Description TRINNOVIM is seeking Customer Service Administrator candidates, Levels I - III, to staff our proposed performance of the NASA GITISS contract (Goddard Information Tech Integration & Support Services) involving the provision of customer service support to the
Solutions for Enterprise-Wide Procurement (SEWP) program and apply appropriate technology to support SEWP operations.

The candidates will be required to resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. Candidates will provides information about SEWP products and services, processes orders, interacts with customers, current and potential, to address inquiries regarding products and services.

Candidates will also open customer accounts by recording account information,
maintains customer records by updating account information, recommend potential products or services to management by updating account information, recommends potential products or services to management by collecting customer information and analyzing customer needs

Requirements All qualified candidates must minimally have the ability to meet the requirements of a federal government NACI background screening.

TRINNOVIM is an equal opportunity employer.
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We have been performing as a seamless joint operation ever since we first formed TRINNOVIM in 2011. Together we won and now deliver the major support contract for the NASA Goddard Institute for Space Studies.

Under TRINNOVIM management, our staff have been recognized for their public service, have published dozens of journal articles, and contributed to major national and international climate reports. But above all, we have enabled our customer to achieve their mission. At the end of the day, that’s really what it’s all about.

For more about INNOVIM visit our homepage at www.innovim.com.
For more about Trident Internet Systems visit our homepage at www.trident.net.