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Requisition Number 17-0040
Post Date 2/1/2017
Title Rides Team Leader
City Tipton
State PA
Description Rides Team Leader-Seasonal

FLSA Status: Seasonal; Hourly, Exempt

Education and Qualifications:

Minimum of a High School Diploma or GED preferred. Ability to perform basic math. A minimum of 3 to 5 years of experience within the department is strongly preferred. Management and/or Leadership experience is preferred, but not required.

Must be organized, have excellent interpersonal and communication skills, and have the ability to follow and enforce policies and procedures. Must be committed to providing excellent customer service.

Hours: A typical work week consists of 6-8 hours a day 5-6 days a week.

Job Summary:

Oversees all department set up for business operations. Monitors break times and assigns break times to staff according to child labor laws. Completes scheduling only in the absence of the department manager according to child labor laws.

Monitors staff daily during operations to ensure department policies and procedures are being followed. Provides guidance and training to staff when needed. Reports any employee issues to the department manager.

Resolve customer complaints in the absence of the manager, or access department director if necessary. No employee hiring or firing as a Team Leader; however, may provide input as requested.

Reports to: Director of Operations, Rides Department Manager

Responsible for: Rides Department Staff

Physical Requirements: Contact Human Resources

Essential Functions:

1. Set up department for daily operations according to department procedure. Operate rides and give breaks to other employees when needed.

2. Ensures standard operating procedures are followed during park operations, ride downtime or emergency situations to ensure the safety of all guests and employees.

3. Maintain employee morale and overall positivity while establishing standards, clear expectations, coaching, and limitations between his or herself and the employees they oversee.

4. Assist guests with any issues or questions they may have providing excellent guest service.

5. Conduct daily performance audits by coaching employees using constructive criticism.

6. Manage staffing levels during peak and slow times.

7. Complete and document training of employees on proper department policies and procedures.

8. Abides by and ensures compliance of company and department policies and procedures. Document issues with compliance and maintain record of issues.

9. Complete employee disciplinary actions when warranted according to company and department policies and procedures.

10. Acts in place of department manager when department manager is off duty or not present.

Other Responsibilities:

1. Must report to and from work at assigned time.

2. Must have the ability to work in a fast paced environment.

3. Must display a positive attitude, eagerness to learn, and adhere to dress code policy.

4. Must provide superior customer service and assist guests when needed.

5. Maintain and protect employee, customer, and consumer confidentiality.

6. Provide help and support to co-workers on an ongoing basis.

7. Must be honest, reliable and able to work in a team atmosphere.

8. Must communicate efficiently using a two way radio and telephone.

9. Maintain an organized department and work environment.

10. Complete other duties as assigned.
Requirements
Education and Qualifications:

Minimum of a High School Diploma or GED preferred. Ability to perform basic math. A minimum of 3 to 5 years of experience within the department is strongly preferred. Management and/or Leadership experience is preferred, but not required.

Must be organized, have excellent interpersonal and communication skills, and have the ability to follow and enforce policies and procedures. Must be committed to providing excellent customer service.
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An Equal Opportunity Employer