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Requisition Number 19-0050
Post Date 2/6/2019
Title Retail Team Leader - Seasonal
City Tipton
State PA
Description Summary:
Oversee all department set up for business operations. Order supplies for department with department manager approval. Monitor break times and assign break times to staff according to child labor laws. Monitor staff daily during operations to ensure department policies and procedures are being followed. Provide guidance and training to staff when needed. Handle cash in the absence of the Department Manager. Report any employee issues to the Department Manager. Resolve customer complaints in the absence of the Manager, or access Department Director if necessary.

Essential Functions:
• Oversee the team members, and the daily operations of the department.
• Act in place of the Department Manager when the Department Manager or Assistant Manager is off duty or not present.
• Adhere to and promote all company and department rules, regulations, and policies.
• Report day-to-day employee concerns, resignations, policy/procedure violations, issues, etc. to the Department Manager or Assistant Manager for action and follow through
• Provide team members guidance and training on proper department policies and procedures.
• Assist in maintaining employee morale and overall positivity while adhering to the standards, clear expectations, and limitations between team members.
• Assist in maintaining the equipment in the Gift Shop Department. This includes, but is not limited to the operation of POS, troubleshooting problems, and cleanliness.
• Assist the Department Manager and Assistant Manager to ensure that team members understand and abide by the cash management policy within the department. Investigate any discrepancies.

• Enforce adherence of Federal and State Laws, company polices, and department procedures with the team members.
• Adhere to and promote safety policies and programs within the company. Report any safety issues to the Department Assistant Manager, Department Manager, or Department Director.
• Address and handle customer issues and complaints when necessary.
• Assist the Department Director & Department Manager and Assistant Manager with decisions on merchandise placement, and fixture displays.
• Assist the Department Manager with ensuring proper inventory controls including, but not limited to, completing the sales vs inventory worksheet, conducting audits, monitoring inventory movement, and investigating discrepancies.

Other Responsibilities:
• Maintain and protect employee, customer, and consumer confidentiality.
• Report to and from work at assigned time.
• Complete other duties as assigned.
• Must be honest and reliable.
• Must be able to work in a team atmosphere. Provide help and support to co-workers on an ongoing basis.
• Adhere to dress code policy.
Requirements Educations & Qualifications:
High school diploma or GED with experience handling cash and counting change required. Prefer previous management/leadership experience and 1 to 3 years of retail and purchasing experience. Must have basic math skills and be able to quickly and accurately handle large amounts of money. Must have the ability to operate a cash register and point of sale (POS) unit. Ability to demonstrate computer competence and proficiency with Microsoft Word and Excel required. Must be organized, have excellent interpersonal and communication skills, and have the ability to follow and enforce policies and procedures. Must be committed to providing excellent customer service. Must be able to effectively interact with team members, co-workers and guests. Must maintain and project a positive attitude and a professional demeanor at all times. Must be able to lift and carry a minimum of 25lbs.
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An Equal Opportunity Employer