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Requisition Number 17-0067
Title Assistant Property Manager
Location Buckhead Plaza
City Atlanta
State GA
Description

The Assistant Property Manager assists in the day-to-day implementation of those policies, procedures and programs that will assure a well-maintained property, placing maximum emphasis on positive response to concerns and needs of the customer and on increasing the value of the property being managed.

Description of Responsibilities:

Customer Relations and Property Management:

• Develops and maintains positive customer relations by creating and sustaining goodwill between landlord and customer and by providing consistently responsive quality services.

• Participates in the communication flow related to customer move-ins and move-outs.

• Coordinates and assists with customer events, receptions and orientations.

• Meets one-on-one with customers on a regular basis to communicate building current events and solicit feedback. Prepares customer engagement program to maintain satisfaction with the building amenities and services.

• Assists the Senior Property Manager and Property Manager in all aspects of managing of 100+ customer base Class A property inclusive of retail, plaza, two parking decks and valet service, and conference facilities. Some oversight with easements and associations involving Ovation condos and St. Regis.

• Performs property inspections to determine risk management liabilities, to assure that preventive maintenance and cleaning are performed according to contract standards and company policy and to develop the capital improvement plan.

• Prepares property status reports, building inspection reports, tracking reports, correspondence and files.

• Assists in management of contracted services for property maintenance. Conducts competitive bid and selection process through the use of standardized requests for proposal and bid summary analysis. Acts as liaison between service providers and Property Management.

• Assists in the training, supervision and action of staff under the property emergency response program. Assists with evacuation drills and response to any emergency, including after hours, as needed, to secure, protect and arrange repairs under emergency conditions.

• Participates in construction projects including capital improvements, customer improvements and major repairs. Collaborates with the Construction Manager, Senior Property Manager, Property Manager and Chief Engineer in design plan review, administration of contracts, quality control, and project delivery.

Property Accounting:

• Maintains Yardi contact database for purposes of sending out annual rental statements.

• Works closely with SPM and PM on monthly Bad Debt and Prepayments Reporting.

• Works closely with the Administrative Assistant to oversee the Operations Notices Process.

• Assists in preparing the operating budget, revenue, expenses, capital plan and operating expense management.

• Assists with the preparation of the monthly report, variance report, monthly accruals and quarterly reforecasting.

• Reviews and approves monthly recurring billing, commercial billing reports and miscellaneous billing.

• Reconciles monthly invoices of the major service providers (i.e. – janitorial, security, trash removal, etc.) to ensure accuracy and prepares reports for monthly billing.

• Understands methods of calculating operating expense pro-rata share, prepares and reviews calculations and approves customer statements.

• Prepares annual rent letter communication to Customers.

Leasing:

• Administers leases on matters pertaining to contractual performance, including leasehold rights and landlord and customer obligations.

• Maintains and updates spreadsheet on signage and parking rights as Customers move in.

• Prepares rental commencement letters and lease required notices.

• Reviews lease abstracts after Administrative Assistant prints out of Yardi.

• Supports the Leasing team by preparing vacant space and participating in tours.

• Review lease draft language, from legal counsel, to incorporate property specific terms.

Requirements

Required Knowledge, Skills & Abilities:

• A minimum of two years commercial property management experience.

• Bachelor’s degree is preferred.

• A high school diploma is required. Valid driver’s license is required.

• Must work well with others and interact positively with customers and possess excellent verbal and written communication skills.

• Must be detail-oriented, well organized and have the ability to manage time and multiple projects efficiently to achieve the required results.

• Proficient use of Microsoft Office suite (including Word, Excel, PowerPoint and Outlook), property management software, web-based software systems and electronic file organization in a share sever environment is required.

• Must be able to define problems, collect data, be a multi-tasker, establish facts and draw valid conclusions.

Responsiveness – Need to perform responsibilities with an acute sense of urgency to meet the needs of others; respond to solve problems; willing to accept a variety of task associated with this position.

Customer Service – Demonstrate optimum customer service delivery while performing all job functions. •

Integrity – Demonstrate sound business ethics; consistently comply with organizational values; protect confidential information.

Communication - Able to clearly express ideas; present verbal information in a straightforward manner; ask questions in order to open channels of communication; listen to and understand perspective of others.

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An Equal Opportunity Employer