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Job Details

Requisition Number 19-0133
Post Date 9/20/2019
Title Sr Field Adjuster
City Dallas
State TX
Description POSITION TITLE: Sr Field Adjuster - Property

FLSA: Exempt

DEPARTMENT: Claims - Property

Responsible for conducting field based investigations, by visiting the policyholder face-to-face, to effectively analyze and resolve assigned claims consistent with Claims Department standards and company objectives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Identify and investigate coverage, damage, and reserve adequacy on assigned claims.
Apply statutes, common law, and other applicable legal and regulatory concepts for the effective, efficient and equitable resolution of assigned property claims.
Conduct prompt, thorough, and fair on-site investigations by visiting and inspecting property. Assess, evaluate, and estimate damages and determine appropriate policy coverage.
Communicate with policyholders, agents, public adjusters, attorneys, contractors and other persons as needed and direct appraisers and other support service providers to ensure effective, efficient, and equitable claims resolution.
Acquire, record and maintain all essential file documentation in accordance with established guidelines.
Provide timely status reports regarding assigned claims to home office adjusters, management, and others.
Identify and pursue appropriate cost containment, loss mitigation and subrogation recovery opportunities.
Negotiate and resolve claims (which could include but not be limited to claims involving substantial or unusual damage issues, need for expert analysis or that require early recognition of policyholder concerns) within established settlement authority in a prompt, fair and equitable manner.
Conduct on-site risk control evaluations of existing and prospective policyholders to determine account attitude toward controlling losses.
Travel as needed to attend training programs, mediations/other legal proceedings, meet with the policyholders governing board, or to conduct investigation relating to claims resolution.
Further the attainment of overall Claim Department objectives by assisting other claims personnel as needed.
Participate as needed in the orientation or training of new Claims Department property personnel.
Communicate with public adjusters and attorneys to ensure effective, efficient, and equitable claims resolution.
Complete other projects as assigned.

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to effectively communicate with others (both oral and written).
Must be able to understand basic construction concepts and have a general understanding of construction materials and repair practices, methods, and techniques.
Must be able to communicate complex coverage, legal and damage concepts in both orally and written.
Must be able to make independent decisions.
Must have good interpersonal skills.
Must have good organizational skills.
Must have the ability to handle confrontational situations in a productive manner.
Must have strong negotiation skills and utilize them in the resolution of serious/complex property claims.
Must have a thorough understanding of construction and building trade practices related to property claims.
Must be able to effectively oversee claims in litigation.
Must have a thorough understanding of property coverage issues.
Must be able to access, input and retrieve information from a computer. Must be able to efficiently operate a personal computer using claims, business, and estimating software.
Must have a thorough understanding of all automated Claim Department processing systems and workflows.
Must be able to train others on Claims Department policies, procedures, and systems.
Must be able to make physical inspections of property loss sites. Must be able to carry and climb a ladder, balance at various heights, stoop, bend and/or crawl to inspect property.
Must be able to verify whether coverage applies through an insurance policy, inspect property damage to determine extent of damages, and evaluate damages to ascertain compensation amounts.
Ability to sit for prolonged periods of time. Have the ability to inspect losses by walking, lifting, climbing, bending, or any other physical requirement.
Requires an active valid drivers’ license, good driving record, good driving skills, and ability to travel long distances.
Effectively interface with external contacts, Brotherhood employees, managers, and department staff members.
Because the company’s niche is the church and related ministries market, and because effective service requires a thorough understanding of this market, persons in this position must be familiar with church operations, and must conduct themselves in a manner that will neither alienate nor offend persons within this target niche.


Bachelor’s degree or CPCU
Must be able to take and pass mandatory adjuster licensing requirements
Must have five years or more of property claim technical experience.
CPCU is desired
Seven years or more of property claims technical experience or equivalent transferable experience is desired.
Commercial construction contracting and or estimating experience is desired.

Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this position description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.”

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