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Requisition Number 19-0080
Post Date 11/5/2019
Title Program Coordinator, Surgeon Specific Registry (SSR)
City Chicago
State IL
Description

About the American College of Surgeons

The American College of Surgeons is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients.  The College has more than 80,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org.

Summary: 

The Surgeon Specific Registry (SSR) Program Coordinator, under the guidance of the SSR Manager, is responsible for day-to-day operations and customer service including but not limited to user questions and issues, troubleshooting, registering, and data submissions. The SSR Program Coordinator will provide guidance and support to potential and current clients on the registry via calls, e-mails, and other correspondence including the registry inbox and mass communications.  The SSR Program Coordinator will also be responsible for tracking all communication activities between clients and ACS and will provide administrative support to the SSR, program committee(s), and participates on special projects as assigned.

This exempt Level position will report to the Surgeon Specific Registry Manager in the Division of Research & Optimal Patient Care.

Primary Responsibilities:

  • Serve as the primary SSR representative to surgeons, their staff, and their hospitals to answer user questions and issues, coordinate enrollments, data submissions and troubleshoot. Monitor the program-wide e-mail inbox and provide comprehensive customer service to clients. Work closely with the software vendor to find resolutions to application issues and streamline any processes. Track user suggestions for improvements. Send notifications and other program correspondence to participants.
     
  • Develop and continually update program FAQs. Track changes and ensure alignment with data variables and definitions among other ACS programs. Ensure all related website pages for the SSR and the registry vendor are up to date for the clients including, but not limited to, data variables and definitions, program information, training webinars, updates, and news items.
     
  • Work with the SSR manager to increase user participation by developing copy for marketing collateral, web content, toolkits, and training modules. Provide staff support at the annual ACS Clinical Congress, other national conferences, and at other meetings. Work with non-ACS members to promote ACS membership and/or SSR enrollment.
     
  • Provide support for the College and other organizations, such as boards of surgery, in relation to endorsement or approval of the SSR. Support programmatic development of the SSR as it expands to include other tools and resources and provide a submission platform for other regulatory requirements. Provide support for CMS-required measures owners and registry vendor calls and meetings.
     
  • Support the SSR Manager and other staff with special projects as well as work independently on assigned projects.
     
  • Maintain programmatic records and ensure compliance with ACS policies and any applicable federal regulations and requirements.
     
  • Other duties as assigned
Requirements
  • Bachelor’s degree from an accredited college or university required.
     
  • One to two years’ experience in a professional office environment required.
     
  • Experience in administration of complex, business projects (healthcare experience preferred).
     
  • Excellent communication skills (verbal and written) necessary to effectively interact with all levels of organization.
     
  • Ability to analyze and summarize information and establish priorities.
     
  • Ability to establish strong working relationships with all division teams and management.  
     
  • Strong working knowledge of Microsoft Office Products (Outlook, Word, Excel, and PowerPoint) and Internet skills. Advanced computer skills helpful with the ability to learn new software applications as necessary.
     
  • Capable of providing excellent customer service.
     
  • Attention to detail and organizational skills.
     
  • Must be able to multi-task.
     
  • Display high level of energy and thrive in a fast paced environment.
     
  • Self-motivated and able to work independently and as a member of a team.

Fiscal Management: This position is not required to manage a budget. This position is required to provide staff support to the supervisor in the development of the unit’s annual budget, program or project budget.

Physical/Work Environment: Fast paced with significant people interaction. No lifting over 20 pounds, minimal reaching bending and stooping. Normal office environment with long hours in front of the computer.

Other Necessary Requirements: Occasional evening or weekend duties required.  Moderate travel for activities such as out of town meetings is required.

The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities.  If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to recruitment@facs.org or call (312) 202-5000 and let us know the nature of your request and your contact information.

The American College of Surgeons will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities
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  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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An Equal Opportunity Employer