Work@ Come help us create and delight more raving loyal fans.
Job Details

Requisition Number 17-0003
Post Date 1/9/2017
Title Customer Experience Specialist
City Seattle
State WA
Description

Who is ABC Legal Services?
We are a national leader in filing and service of process. Our culture is casual, open, and direct. We support independent thinking-freeing you to do your best work.
As a part of ABC Legal, you’ll be empowered to question insanity and make decisions that better serve our customers and support continuous improvement. We’re smart, move fast, and do things our way, which is actually “your way”, once you help to reinvent it. So if you’re ready for a change—without having to change yourself—come join us.

What is the goal of this position?
Create raving loyal fans out of what were formerly mere ABC customers by delivering accurate and timely solutions to any and all customer inquiries; requests, emails and phone calls.

How will you create raving loyal fans?
As a member of the frontline support team for ABC customers, you evaluate the customer issue and then determine appropriate resolution. You will also be encouraged to recognize, define and present process improvement options to the Customer Service Supervisor.

Which qualities will help you stand out?
You are professional. You are organized. You solve problems.
You maintain high performance expectations for yourself and your colleagues. Specialists use common sense to decipher what the Customer is requesting and make sound decisions to resolve the issues.
You have excellent Customer interaction skills with an emphasis on diplomacy, patience and excellent listening skills. These will elevate your success at creating raving loyal fans. You speak coherently cultivate good relationships for the team and the business. You communicate clearly and effectively in email correspondence – you find and fix your spelling and grammar issues. The ability to de-escalate tense situations on the phone and in email correspondence is paramount. We work in a high-speed/high-stress environment.
And at the core… attention to detail (focus), assertiveness, consistency and timeliness are must have skills.
Prior experience in the legal industry and in a call center environment is preferred. A communications degree is helpful.

What’s in it for you?
In addition to our informal work environment, you’ll find flexibility and work/life balance that allows you to set your schedule around your life. You’ll also have access to our great benefits package which includes health care coverage, time off, and 401(K) with company match.

ABC Legal Services is Equal Opportunity Employer

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ABC is an EEO/ADA compliant company. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.
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